Support & Legal
Find help with your BioScan AI records, camera check-ins, and privacy choices.
Contact BioScan AI
Email bioscanai@proton.me for app support, questions about a scan, or requests to access or delete data. For a technical issue, include your iPhone model, iOS version, and a brief description. Please leave out medical records, face images, passwords, and verification codes.
When a scan cannot finish
Check that BioScan AI has camera access and that your connection is working. Sit in even lighting, keep your face centered and still, and leave the app open while it processes the scan. Missing indicators may reflect signal quality or service availability.
For medical questions, contact a qualified healthcare professional. If you may be experiencing a medical emergency, contact your local emergency services.